Below FAQ are some common concerns of our clients before purchasing from us.
If you have other questions, please just send it to service@lazzybeauty.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat with a customer service representative.

If we aren’t available, drop us an email and we will get back to you within 12 hours!

Pre Sale Questions

Yes, all products order on lazzybeauty.com can be refund or exchange within 30 days.

Yes, 24/7 online support.

You can click the online support on every page on our website. Or you can send us email directly to service@lazzybeauty.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Uses & Techniques

Unable to find satisfactory answers ? Contact Support