The handpiece feels less powerful than before

Most common cause: gel/residue buildup on the transducer face. Deep clean with mild soap (no alcohol on transducer!). If still weak after cleaning, contact support.

I see error code E01 / E02 / E03 on display

E01: handpiece not properly connected – reconnect firmly. E02: temperature warning – let device rest 10 min. E03: low battery – charge fully. If error persists after fix attempt, contact support.

Buttons feel unresponsive

Wipe button surface with dry cloth (no liquid). If sticky from gel residue, dampen cloth with 70% alcohol and wipe gently. If still unresponsive, contact support.

Device shuts off randomly during use

Usually overheat protection. Let device rest 15 min and try again. If happens repeatedly within 5 min: low battery, or internal issue requiring support.

P6-MaintenanceMaintenance

Placeholder SKU A: Troubleshooting Guide

Name: Placeholder SKU A: Troubleshooting Guide
Uploaded: 2026-06-03T15:30:16
Duration: 5 min
Description: A 5-minute walkthrough of the most common Placeholder SKU A issues and how to fix them yourself before contacting support.

When your Placeholder SKU A is not working as expected. Common issues, diagnoses, and solutions.

intermediate20 min9 min read

Machines:Placeholder SKU A

Treatments:Cavitation

Updated 06/03/2026v1.0

A 5-minute walkthrough of the most common Placeholder SKU A issues and how to fix them yourself before contacting support.

Watch by chapter

4 chapters - jump to any section

What you will master

How to diagnose the 8 most common Placeholder SKU A issues
Which issues you can fix at home vs need support
How to interpret error codes and indicator patterns
How to prevent the issues from recurring
When a problem indicates the device needs warranty replacement

The Placeholder SKU A is reliable, but no device is immune to occasional issues. Most problems users encounter are simple fixes – 90% of support tickets we receive could be resolved by the user themselves with this guide.

Tip

Always restart first

Before any troubleshooting: power off the device, wait 30 seconds, power back on. This resolves about 30% of issues immediately.

Warning

Do not open the device

Internal repairs void warranty. Any issue that cannot be solved by these external steps requires contacting support, not opening the case.

Equipment

Required device

Primary device

Placeholder SKU A

View product

Your instructor

Maya Chen, LE

Licensed Esthetician

Maya specializes in helping at-home users get professional-level results safely.

Credentials: Licensed Esthetician (NY), Certified in Advanced Body Contouring

Pillar 6

Maintenance

Troubleshooting

Symptom

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Solution

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Solution

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Solution

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Solution

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Warranty and service

The Placeholder SKU A comes with 3-year warranty covering manufacturing defects. Issues resolved with this troubleshooting guide are not warranty events. Issues requiring internal repair (loud buzzing, display failure, water damage) are warranty events – contact support immediately, do not open the device.

Download resources

2 files to download

PDF88 KB

Placeholder SKU A Quick Troubleshooting Card

Print and keep next to your machine

PDF64 KB

Error Code Reference

All error codes and meanings

Frequently asked

Common questions answered

Check: 1) Is it charged? Plug in for 30 min and try again. 2) Is the outlet working? Test with another device. 3) Is the cable firmly connected? If all yes and still no power, contact support – likely battery or board failure.

Keep your Placeholder SKU A running optimally

Daily cleaning is the best prevention.

Daily Cleaning Routine See All Modes

Placeholder SKU A: Troubleshooting Guide