How do I ship parts back to you?

For damaged or faulty parts under warranty, we send a prepaid return label. Pack the part in its original anti-static bag (or bubble wrap) and drop off at any DHL/FedEx point.

How much does a loaner machine cost?

Loaners are included in our Priority Care plan ($199/month per machine). Without the plan, loaners are billed at $40/day plus round-trip shipping.

My machine is in Country X where you don't ship parts directly. What now?

We use freight forwarders for restricted destinations. Add 5–10 days to standard timing. We never let a customer be stranded — there is always a route.

Can I file an insurance claim for accidental damage?

Yes — most business insurance policies cover equipment. We provide a damage report and repair quote suitable for insurance submission. Ask us for the template.

Do you repair machines you didn't manufacture?

No. We only service Lazzybeauty-branded equipment. For other brands, we recommend contacting their authorized service network.

How do I ship parts back to you?

For damaged or faulty parts under warranty, we send a prepaid return label. Pack the part in its original anti-static bag (or bubble wrap) and drop off at any DHL/FedEx point.

How much does a loaner machine cost?

Loaners are included in our Priority Care plan ($199/month per machine). Without the plan, loaners are billed at $40/day plus round-trip shipping.

My machine is in Country X where you don't ship parts directly. What now?

We use freight forwarders for restricted destinations. Add 5–10 days to standard timing. We never let a customer be stranded — there is always a route.

Can I file an insurance claim for accidental damage?

Yes — most business insurance policies cover equipment. We provide a damage report and repair quote suitable for insurance submission. Ask us for the template.

Do you repair machines you didn't manufacture?

No. We only service Lazzybeauty-branded equipment. For other brands, we recommend contacting their authorized service network.

3-year warranty

Repair & service

Machine down? We have you back up in 48 hours.

Most repairs are resolved remotely. When hardware work is needed, we ship parts free worldwide and guide your local technician through the fix live.

Submit a repair request See how it works

By the numbers

Service performance — last 12 months

Issues fixed remotely

No hardware repair needed

Avg remote resolution

From call start to fix verified

Avg parts arrival

Express shipping, worldwide

Standard warranty

On every machine, free

Three ways to fix

Pick the path that fits your situation

Self-fix with our guide

Step-by-step instructions, photos, and videos for ~60 common issues. Free, instant, no waiting.

Live diagnostic call

Video call with our engineer who connects to your machine remotely. 93% of issues resolved here.

Parts + local technician

For hardware work: we ship parts free, then guide your local tech through the install on video.

Inside the service flow

How each path actually works

Step 1

Submit a ticket — under 3 minutes

Tell us the symptom, error code (if any), and upload a photo or video. Our intake form auto-routes to the right engineer based on machine model.

Open the form

Step 2

Engineer diagnoses in 4 hours

Senior engineer reviews machine logs (sent automatically by the device) and joins a video call with you. Most diagnostics complete inside 25 minutes.

Step 3

Parts ship the same day

If hardware replacement is needed, parts ship within 24 hours via DHL or FedEx Express. Free under warranty. Real-time tracking shared with you.

Step 4

Loaner machine — for VIP clients

High-volume clinics (10+ treatments/day) on our Priority Care plan receive a loaner machine while theirs is being repaired. Ships air freight.

About Priority Care

Transparent repair pricing

What it costs — no surprises

Free

In-warranty

$0 / all-inclusive

✓Remote diagnostic call
✓All warranty-covered parts
✓Express worldwide shipping
✓Live install guidance
✓Labor reimbursement (qualifying claims)
✗Loaner machine

Submit a claim

Out-of-warranty repair

$150 / diagnostic + parts at cost

✓Remote diagnostic call ($150 flat)
✓Parts at published price
✓Standard shipping
✓Live install guidance
✗Labor reimbursement
✗Loaner machine

Request a quote

Major hardware repair

$Quote / per case

✓Full diagnostic & quote in 48h
✓Cooling system / mainboard / RF generator
✓Refurb parts option (lower cost)
✓Detailed repair report
✓Labor reimbursement
✗Loaner machine

Talk to engineering

Replacement parts

Common parts — published prices

Item	Cost	Frequency	Note
Cryo handpiece (small)	$380	per unit	Ships from stock, 24h
Cryo handpiece (large)	$580	per unit	Ships from stock, 24h
RF handpiece	$420	per unit	Ships from stock, 24h
Coolant filter cartridge	$45	every 6 mo	Consumable, recommended subscription
Cooling pump assembly	$220	per unit	5-7 day lead time
Touch screen (10")	$590	per unit	Ships from stock, 24h
Touch screen (15")	$890	per unit	5-7 day lead time
Power supply (universal)	$310	per unit	Ships from stock, 24h
Vacuum pump	$280	per unit	5-7 day lead time
Foot pedal	$95	per unit	Ships from stock, 24h

All prices are list — under warranty, every covered part is free. Bulk discounts available for distributors and high-volume operators (10+ orders/year). Need a part not listed? Email parts@lazzybeauty.com with your serial number.

Calculate Your ROI

Before you submit

6 things to prepare for a fast resolution

Required

Serial number (LB-XXXXXX, found on rear panel)

Required

Screenshot of the error code (if displayed)

Required

30-second video of the issue happening

Required

Questions before you submit

Cosmetic exterior panels: no. Internal components (boards, pumps, RF generators): yes, unless directly authorized in writing. When in doubt, ask first.

Submit a repair request

Tell us what's happening. Senior engineer responds in under 12 hours during business hours.

Your name *

Business / clinic name *

Email *

Phone (with country code) *

Machine serial number *

Issue type *

Severity *

Describe the issue *

Common parts — published prices

Item	Cost	Frequency	Note
Cryo handpiece (small)	$380	per unit	Ships from stock, 24h
Cryo handpiece (large)	$580	per unit	Ships from stock, 24h
RF handpiece	$420	per unit	Ships from stock, 24h
Coolant filter cartridge	$45	every 6 mo	Consumable, recommended subscription
Cooling pump assembly	$220	per unit	5-7 day lead time
Touch screen (10")	$590	per unit	Ships from stock, 24h
Touch screen (15")	$890	per unit	5-7 day lead time
Power supply (universal)	$310	per unit	Ships from stock, 24h
Vacuum pump	$280	per unit	5-7 day lead time
Foot pedal	$95	per unit	Ships from stock, 24h

Questions before you submit

Cosmetic exterior panels: no. Internal components (boards, pumps, RF generators): yes, unless directly authorized in writing. When in doubt, ask first.

Submit a repair request

Tell us what's happening. Senior engineer responds in under 12 hours during business hours.

Your name *

Business / clinic name *

Email *

Phone (with country code) *

Machine serial number *

Issue type *

Severity *

Describe the issue *

Machine down? We have you back up in 48 hours.

Service performance — last 12 months