What if my device cannot be repaired?

We replace it with the same model or comparable equivalent at no cost.

Does warranty transfer to a new owner?

Yes. Warranty follows the device. New owner provides the original order number.

Are handpieces covered?

Yes, for manufacturing defects. Consumable tips designed for limited-use replacement are not.

I bought from a reseller — am I covered?

Warranty applies to purchases from lazzybeauty.com or authorized partners only. Contact us with your serial number to verify.

3-Year Warranty. Zero Worries.

Last updated: May 2026

✦

3-Year Coverage

From date of delivery, no registration required

✦

Parts & Labor

Replacement components shipped free

✦

Free Return Shipping

Prepaid label for any physical repair

✦

48h Resolution

Most issues resolved remotely in 48 hours

Coverage Details

What Your Warranty Covers

Our 3-year standard warranty covers:

All manufacturing defects in materials and workmanship
Malfunctioning electronic components (power supply, control boards, displays)
Defective non-consumable handpieces and applicators
Software and firmware issues
Mechanical failures under normal operation
Remote technical support and video diagnostics
Replacement parts including shipping
Labor costs for authorized repairs

No registration required — your order confirmation email is your warranty certificate.

Extended Warranty — 5 Years

Available within 30 days of purchase. Includes everything in Standard plus priority support (4-hour SLA), one preventive maintenance session, discounted consumables, and firmware updates through Year 5. Contact sales@lazzybeauty.com to add.

How to File a Claim

Simple 4-Step Process

Report the Issue

Email support@lazzybeauty.com with your order number and description. Include photos/video. Also available via live chat.

Remote Diagnosis

Our engineering team reviews and schedules a video call. Many issues resolved here through troubleshooting or firmware updates.

Resolution & Repair

Component shipped free with guides, or prepaid return label for physical repair. Loaner units available where possible.

Confirmation

Follow-up to confirm everything works. Your warranty period is not reduced by the claim.

What Is Not Covered

Physical damage — drops, impacts, liquid spills, transport damage after delivery
Unauthorized modifications — hardware/software changes not by Lazzybeauty
Consumables — treatment tips, filters, gel pads designed for regular replacement
Improper use — operation outside manual parameters, wrong voltage
Third-party repairs — devices opened by unauthorized parties
Cosmetic wear — surface scratches not affecting performance

Unsure if covered? Contact us — we always aim for a fair resolution.

Warranty FAQ

Common Warranty Questions

No. Warranty activates automatically on delivery. Your order confirmation is your certificate.

Need Warranty Support?

Our engineering team resolves most issues within 48 hours.

Contact Support