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FREE SHIPPING | 3-YEAR WARRANTY ON ALL MACHINES
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Local repair partnership
We don't run a service network. We do something better: we equip yours. Any qualified local technician can service your machine, with our engineer guiding live and our parts shipped free.
Technician-grade service manuals, wiring diagrams, and torque specs delivered via secure link.
All warranty-covered parts shipped worldwide express, free, within 24 hours of approval.
Our engineer joins by video call to walk your local tech through the procedure step by step.
Qualifying repairs reimbursed up to published rates per repair type â see the table below.
Who can service your machine
Best for: power supply replacement, mainboard issues, fuse and breaker work, capacitor and transformer service. Look for someone with at least 5 years of industrial electronics experience.
Best for: precision repairs â HIFU probes, laser optics, cooling systems, calibration. Look for prior work with medical or dental equipment. Often available through medical equipment suppliers.
Best for: handpiece work, cooling system rebuilds, RF generator service, vacuum systems. These are veteran spa-equipment repair shops, often servicing 5+ brands. Hardest to find but most useful.
Process
Search Google for "medical device repair" or "industrial electronics" in your city. Or use our suggested directory below.
Send us their business details. We verify their license and experience within 24 hours â at no cost to you or them.
Service manual, wiring diagrams, part numbers, and torque specs â all delivered to your tech via secure link.
Our engineer joins your tech on a video call during the procedure. Saves time and prevents mistakes.
Once we verify the fix is working correctly, we reimburse qualifying labor costs to you â usually within 5 business days.
Quality control
Has a registered business license (not just a personal handyman)
Has experience with medical, dental, or aesthetic equipment
Owns proper diagnostic tools: multimeter, oscilloscope, ESD strap
Can show photos or references from past similar repairs
Provides a written quote BEFORE starting work
Offers a warranty on their repair (typically 30-90 days)
Red flag: cash-only, no receipts, no business license
Red flag: refuses to use our service manual or live video guidance
Labor reimbursement
| Item | Cost | Frequency | Note |
|---|---|---|---|
| Diagnostic visit (technician comes on-site) | up to $80 | per visit | Required for warranty claim approval |
| Handpiece replacement (cryo, RF, IPL, laser) | up to $120 | per handpiece | Includes calibration check |
| Cooling system repair (pump, refill, sensors) | up to $180 | per repair | Includes leak test |
| Touch screen swap | up to $95 | per screen | Includes calibration |
| Mainboard / RF generator replacement | up to $250 | per board | Includes full system test |
| Capacitor / power supply work | up to $150 | per repair | Includes voltage verification |
| Calibration after repair | up to $100 | per machine | Required after major repairs |
Reimbursements are paid to YOU, not the technician. You pay the tech directly (typically by bank transfer or credit card), submit the receipt to us, and we reimburse you in USD or your local currency within 5 business days. Reimbursement requires: (a) tech credentials approved by us beforehand, (b) photo/video evidence of the repair, (c) post-repair verification call with our engineer.
Send us their business details â we verify within 24 hours, at no cost to you or them.
Third-party repair FAQ
No â as long as the technician is approved by us through the credential review process, and the repair is documented. Unauthorized self-modification (i.e. opening internal components without approval) DOES void warranty.
Most issues can be fixed remotely without anyone touching the machine. Start there first.