Shipping Policy

We ship professional aesthetic equipment worldwide. Because these are large, high-value machines, shipping works a little differently than everyday parcels — this page explains how your order travels from us to your door.

We offer two shipping methods. You can choose at checkout, where the exact cost for your machine is shown before you pay:

• Standard Shipping — free on machines to most destinations
• Express Shipping — faster delivery for an additional charge

Express shipping cost varies by machine, because size and weight differ from one device to another. The exact express rate for your order is calculated and displayed on the checkout page before payment — never as a surprise at the door.

We deliver to clinics, salons, studios, and home-based practitioners across North America, the UK, Europe, Australia, and many other regions. If you are unsure whether we ship to your country, contact us before ordering and we will confirm availability and lead times.

Orders are typically prepared for dispatch within 2–5 business days, subject to stock and configuration. Larger or custom orders may take longer; we will give you a realistic timeline at the point of order rather than an optimistic one.

Transit time depends on the shipping method you choose, your destination, and customs. As a general guide once dispatched:

• Standard Shipping: approximately 5–15 business days, depending on destination
• Express Shipping: approximately 3–7 business days, depending on destination

These are estimates, not guarantees — customs clearance and carrier schedules affect timing. We will share tracking as soon as your order ships.

For international orders, import duties, taxes, and customs fees may be charged by your country on arrival. These are set by your local authorities and are the responsibility of the recipient unless we have agreed otherwise in writing. If you are unsure of the likely charges, your local customs office can advise before you order.

Floor-standing and trolley machines ship as freight and may arrive on a pallet. Please ensure someone is available to receive and inspect the delivery, and that there is suitable access for larger items. Inspect the packaging before signing — if you see visible damage, note it with the carrier and photograph it before unpacking.

Once your order is dispatched, we will send tracking details by email. If your tracking has not updated or you have any concern about your shipment, contact us and we will chase the carrier on your behalf.

If your shipment arrives damaged or does not arrive, contact us promptly. Report visible damage within 48 hours of delivery, keep all packaging, and send photos. We will work with the carrier to arrange a replacement, repair, or replacement part — you should not be left out of pocket for a problem in transit.