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Thanks for shopping at Lazzybeauty. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Warranty Policy

1. Warranty Period

Lazzybeauty provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from Lazzybeauty official website, official stores on Amazon, eBay, AliExpress, etc.

We provide 2 years limited warranty for new Products purchased from Lazzybeauty. 

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 2 years of purchase, and you will receive a 6-month extended warranty besides a 2-year warranty. For refurbished products, register and you will also get an additional 6-month warranty besides a 1-year warranty. Warranty starts on your invoice date.

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced;  (e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (f) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (g) Products are damaged due to the violation of direction on safe battery handling and usage; (h) Warranty is for the original purchaser only and is not transferable.

 

Return & Refund Policy

Product: At Lazzybeauty, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request a refund, exchange, or repairment in terms of your situation.

Accessories: If you’re unsatisfied with any of the accessories, we can get them replaced or issue you a full refund anytime you need. And the new replacements will be shipped to you via EMS with freight borne by us.

Important Note: Normally the orders that are under processing, being on hold, or have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from Lazzybeauty due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

1. Return Policy for Products Purchased from Lazzybeauty

a) For Unwanted Products

If the Lazzybeauty product that you purchased directly from Lazzybeauty does not meet your satisfaction or does not apply to your installation application, but was not defective, we call such product an “unwanted product”.

You may return the unwanted product (Product for Refund) to Lazzybeauty for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refunds and exchanges for unwanted products are not available.

To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).

The Product for Refund must be:
1. In the original manufacturer packaging, and shipped securely;

2. Complete with all the accessories, documentation, and standard certification labels originally, including, but is not limited to, UL listing, capacity, brand name;

3. Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;

4. Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement, or damages resulting from power surges;

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. Lazzybeauty shall not be responsible for any loss or damage to the Product for Refund caused in transit.

The Product for Refund will be thoroughly inspected by Reolink when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to Lazzybeauty, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at Lazzybeauty's sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.

If the Non-conforming Product for Refund is rejected by Lazzybeauty, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from Lazzybeauty back to you.

b) For Non-Manmade Defective Products

If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can return it to Lazzybeauty and get a full refund or replacement. Lazzybeauty is responsible for all shipping fees.

Beyond the 30 days but within a 1-year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-Lazzybeauty shipping fees and Lazzybeauty will bear the freight of new replacements or repaired units.

Beyond 1-year but within a 2-year warranty, you are responsible for the shipping fees back and forth. The freight of replacements and repair units is calculated by the actual package weight and size.

c) For Manmade Defective Products

If the product is manmade defective, a refund is not available. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charges, shipping cost, and other fees.

Important: For a manmade defective Reolink Certified Refurbished Product, replacement or repair is acceptable, but you have to bear any fees due to that.

d) How to Return

Step 1: Contact us and send us your order number.

Step 2: We send an RMA number to you.

Step 3: Pack the items and ship them.

Important Note: Please pack the item(s) very well with the original box. We will process your refund and automatically apply a credit to the credit card associated with your original order. Please allow 7-15 business days for a credit to clear.

e) Shipping in Return Process

For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. Reolink shall not be responsible for any loss or damage to the Returned Product caused in transit.

International customers may be subject to duties, taxes, and brokerage fees. Customers are responsible for fees incurred.

2. Return Policy for Products Purchased from a Third-Party

If the Lazzybeauty product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Lazzybeauty products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your Lazzybeauty product for specific information. Lazzybeauty is not responsible for their refund and return.

 

Upgrade or Exchange Policy

Lazzybeauty is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:

1. The returned product is returned to Lazzybeauty for repair or replacement under the Lazzybeauty’s limited warranty and within the warranty period (2-year warranty);

2. Products under the same model as the returned product are out of stock.

If the returned product satisfies the described requirements, Lazzybeauty will offer, at its sole discretion, a variety of options for a substitution or an upgrade product.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective.

We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to us.

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